At Movero Lifestyle, customer satisfaction is our priority. We always aim to deliver high-quality products and a smooth shopping experience. However, if you receive a product with any issue, we are here to help.

Please review our return and refund guidelines below:

1. Eligibility for Return & Refund

If your delivered product is damaged, defective, incorrect, incomplete, or has a size mismatch, you may request a return or replacement within 48 hours of receiving the product.

After reviewing the product condition and verifying the issue, Movero Lifestyle will determine whether the item qualifies for a refund, replacement, or exchange.

2. Change of Mind Policy

Returns or refunds will not be accepted if the customer changes their mind after placing an order or after receiving the product.

We recommend carefully checking product details, specifications, size information, and images before confirming your purchase.

3. Valid Reasons for Return

A return request will be considered valid in the following situations:

  • The product arrives damaged, broken, or defective.

  • The received item is different from the product description, specifications, or details mentioned on our website.

  • The order is incomplete or missing any included parts/accessories.

  • The delivered size does not match the size ordered by the customer.

4. Non-Eligible Return Reasons

Return requests will not be accepted for the following reasons:

  • The customer no longer needs or wants the product.

  • The customer changes their mind after placing the order.

  • The product does not meet personal expectations despite matching the description provided on our website.

5. Return Conditions

To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and unwashed.

  • All original tags, packaging, accessories, manuals, warranty cards (if applicable), and free/gift items must be included.

  • The product must be returned in its original packaging and should not be damaged.

Products that show signs of use, alteration, or damage caused after delivery may not be eligible for return or refund.

6. Refund Processing

Once your return request is approved, the product must be sent back to Movero Lifestyle for inspection.

After receiving the returned item:

  • Product quality checking may take 1–2 working days.

  • Refund processing will begin after successful verification.

  • The complete refund process may take up to 7 working days.

  • No return delivery charge will be applicable for instant return (in front of delivery person). But return delivery charge will be applicable for late return (after product receive complete from delivery person).

In some cases, unexpected circumstances, courier delays, or payment processing issues may extend the refund timeline.

Thank you for choosing Movero Lifestyle. We appreciate your trust and look forward to providing you with the best shopping experience.